Last Updated: 03/11/2025
At PalaSer, we want you to be satisfied with your purchase. This policy outlines the terms for returning parts and accessories bought through https://palaser.us/ or our physical location.
You may return most new, unused items within [30 days] of the delivery date or in-store purchase date for a refund or exchange. After this window, all sales are final unless covered by a manufacturer’s warranty.
To be eligible, items must be:
In new, unused condition and in their original packaging
Complete with all hardware, instructions, and accessories
Free from damage, installation marks, grease, or dirt
Accompanied by the original receipt or proof of purchase
Items that are opened, installed, or missing parts are not eligible unless the return is due to a manufacturing defect.
The following products cannot be returned:
Electrical components (sensors, ECUs, ignition modules, relays, etc.) once opened or installed
Special‑order or custom‑made parts (items not normally stocked)
Used, closeout, or clearance items marked “Final Sale”
Fluids, chemicals, and aerosols that have been opened
Software, service manuals, or downloadable products
If your purchase included a core charge (a refundable deposit on a rebuildable part like an alternator, starter, or brake caliper), you must return the old core to receive the deposit refund.
Cores must be returned within [30 days] , complete and drained of fluids.
The core refund will be issued once we inspect and accept the part.
Cores that are cracked, disassembled, or missing key components may be rejected or subject to a reduced refund.
Contact us at [email/phone] to request a Return Merchandise Authorization (RMA) number.
Pack the item securely in its original packaging. Include all accessories and a copy of the receipt or order number.
Clearly write the RMA number on the outside of the box.
Ship the package to the address we provide, or bring it to our store during business hours.
Returns sent without an RMA number may be delayed or refused.
Defective, damaged, or incorrect items: We will provide a prepaid return label or reimburse reasonable shipping costs.
All other returns (e.g., changed mind, ordered wrong part): You are responsible for return shipping. We recommend using a trackable service; PalaSer is not liable for lost return shipments.
Once we receive and inspect your return, we’ll notify you.
Approved returns will be refunded to the original payment method within [7–10 business days] . Cash purchases may be refunded via check or store credit.
Non‑core items may be subject to a restocking fee of up to [15%] at our discretion, particularly for special-order or large/bulky items.
Original shipping charges and handling fees are non‑refundable.
Many automotive parts carry a manufacturer’s warranty that covers defects for a specific period. If you believe your part is defective:
Contact us for diagnosis. We may direct you to a manufacturer warranty process.
Warranty claims typically require professional installation documentation. Damage caused by improper installation, misuse, or modification is not covered.
Warranty replacements are subject to the manufacturer’s terms; PalaSer does not provide loaner parts or cover labor, towing, rental, or related costs.
Online orders must be returned by mail (unless local pickup was arranged). We do not credit returns without a valid RMA.
In‑store purchases can be returned in person during normal business hours with the receipt. The same eligibility rules apply.
If you have questions about a return or need an RMA number:
Email: info@palaser.us
Phone: (754)610-7337
Store Address: 1865 S Ocean Dr, Hallandale Beach, FL 33009
